Sentinel Group SHEQ Policies

Return Policy

Sentinel Group specialises in security and customised fastener solutions. We are the distributors of the PROLOK and PROLNX brands. Since 2004, Sentinel Group has been designing and supplying specialised fasteners for a wide range of industries including Correctional Facilities, Government Institutions, Railways, Street Furniture, Playgrounds, Solar, Electronics and Manufacturing. We strive with innovation and leadership to protect all our staff. We are committed to providing a safe and healthy working environment and are committed to ensure that this policy is maintained.

The key points of this policy are that:

  • To the extent permitted by law, prior authorisation must be obtained in order to authorise return of the goods.

Sentinel Group will:

  • Nominate the method of transport;
  • Not accept return of non-stock items or broken packs;
  • May deduct transport, handling costs and restocking charges of 15% of the price of the goods from the credit due to the purchaser.

The HSEQ Team is authorised to ensure that the requirements of this policy are implemented. Any problems that cannot be resolved between departments or personnel shall be brought to my attention for final resolution.

Tony Shepherd
Chief Executive Officer

Date: 04/11/2020